Effective Date: (09-10-2024)

At Kuberan Trading, we strive to ensure a smooth shopping experience. However, if you need to cancel ,request a refund or return, here are the guidelines:

Cancellation Policy

Orders can be canceled before they are dispatched for a full refund.

If the order has been dispatched, cancellation is not possible.

Refund Policy

Refunds are only processed for damaged or defective products, or if a product is significantly different from its description.

Refund requests must be made within 7 days of receiving the product.

To initiate a refund, please contact us at [email protected] with your order details and reason for the refund request.

Refunds will be processed within 7-10 business days of approval and will be credited to the original method of payment.

Non-Refundable Items

Products that are used, damaged by the customer, or altered in any way are not eligible for refunds.

Gift cards and sale items are non-refundable.

Return Policy for Kuberan Trading

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your water can, please review our return policy below.

Eligibility for Returns
Items can be returned within 30 days of the delivery date.
To be eligible for a return, the water can must be unused, in its original condition, and in the original packaging.

How to Initiate a Return
To start a return, please contact our customer service at [email protected] with your order number and the reason for the return.
We will provide you with a return shipping label and further instructions.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
In cases of defective or incorrect items, we will cover return shipping costs.

Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within 5-7 business days.

Exchanges
If you wish to exchange an item for a different style or size, please return the original item and place a new order.

Damaged or Defective Items
If you receive a damaged or defective water can, please contact us within 7 days of receiving the item for a replacement or full refund.

For any questions regarding cancellations,refund and returns , contact us at:

Email: [email protected]